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Handcrafted rugs, woven by Moroccan artisans.
Shipping policy
Shipping Time
Once your rug is completed and ready to ship:
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Estimated delivery time: 5–7 business days
Delivery times may vary slightly depending on destination and carrier conditions.
Shipping Costs
We are pleased to offer free shipping on all orders.
No additional shipping fees will be added at checkout.
Carriers
We work with trusted carriers to ensure safe and reliable delivery, including:
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DHL
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UPS
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FedEx
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Local postal services
Carrier selection depends on destination and package size.
Customs, Duties & Taxes
All customs duties, import taxes, and related fees are fully covered by us.
You will not be charged any additional fees upon delivery.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your shipment until it arrives.
Delivery Issues
If your order is delayed, damaged, or if you have any concerns regarding delivery, please contact us through our Contact page.
We are always happy to assist and ensure your experience is smooth and worry-free.
A Note on Handcrafted Items
Each rug is individually handcrafted, making every piece one of a kind. We appreciate your patience and support of artisan craftsmanship throughout the creation and delivery process.